Henley Wins 2 Awards in Best Village Competition
Ray Holding, the Administrator of Henley Heritage Centre, his wife Ann and Peter Crathorne a trustee of the centre accompanied by Bill Leech of Henley On-Line made up the Henley-in-Arden delegation to the Warwickshire Best Village awards ceremony in the Council Chamber of the Shire Hall, home to Warwickshire County Council.
This year there were multiple entries from
40 villages throughout the County and the competition was divided into
7 categories: Best Kept Environment, Community Projects, Community
Buildings, Communications, Environmental Projects, History &
Heritage and Business in the Community.
Henley was one of only 4 villages to receive two awards. The Heritage Centre
was placed third in the History & Heritage competition. Ray
Holding, the Heritage Centre Administrator, collected the certificate
from the Chairman of Warwickshire County Council, Cllr Brian Douthwaite.
Henley On-line, which comprises The Henley On-line Information Page, The Town Website and Henley NEWS On-line, received a Gold Award in the Communications Competition.
Peter Crathorne told Henley NEWS On-line
after the awards ceremony that the TIC would be encouraging other
participants for next year's competition so that the Town could also
enter the overall Best Village Competition as well.
This year's overall winner and winner of the Communications Competition was Austrey,
a village, which is situated at the northern most point of
Warwickshire, and is within a short distance of the borders of
Staffordshire, Derbyshire and Leicestershire. It lies mid-way between
Tamworth in Staffordshire and Ashby-de-la-Zouch in Leicestershire.
Close by are the National Forest and the Bosworth Field where in 1485
King Richard III was killed.
ADT Manager Recommends Prison Style CCTV Camera
At last Monday night's Joint Parish Council meeting Mr Trevor Askew, Strategic Manager of Stratford District Council, updated the Council and the public on the District Council's latest plan for CCTV in the Town.
He opened by saying "We got things wrong"
referring to the installation of 2 massive motorway CCTV columns in a
conservation area without consultation.
He went on to advise that the one remaining
column outside the police station would be removed and a discreet "dome
type" camera would be installed on the police station. Henley NEWS On-line
believes that the removal of this column is due mainly to the
perseverance of District Cllr Laurence Marshall. The date on which the
column is to be removed was not known.
Trevor Askew went on to say the other camera
would be installed above the shops between Somerfield and One Stop and
would look down Beaudesert Lane. This was another improvement probably
due to the high profile campaign by the Henley Society and Henley NEWS On-line. Mr Askew then introduced Mr A McNamara from ADT the supplier of the CCTV equipment.
Mr McNamara started by saying CCTV was a
very technical subject but he would attempt to make it as simple as
possible for the listeners. He confirmed that the equipment on the
Police station would be a small discreet dome type camera. This would
monitor the drinking establishments in that area. The other camera
opposite the church would have have to be much more conspicuous as it
would have to provide ANPR (Automatic Number Plate Recognition)
information to the national bureau. This equipment would be similar to
cameras normally seen outside prisons and along motorways.
During its formal council meeting, the JPC
approved the proposed installations with only one councillor objecting
- Cllr Bill Leech, who is also the editor of Henley NEWS On-line.
This endorsement has little significance as the project now has to go
forward for formal approval by the District Council Planning Committee.
It is expected that there will be a large number of objections,
including The Henley Society and many readers of Henley NEWS On-line.
Since the meeting, Henley NEWS On-line has made extensive enquiries with the head office of ADT, other CCTV suppliers and also manufacturers of CCTV equipment. All, without exception,
confirm that ANPR installations can use either the prison style housing
(below left) or the discreet dome style (below right). A camera used
for ANPR has to provide high quality images so that a computer in the
control room can retrieve the number plate information.
Rob Blair, Group Managing Director of the High Security Group, told Henley NEWS On-line,
"It is one thing to have CCTV cameras protecting the NEIGHBOURHOOD but
having the feeling that you are being watched at every turn by ugly,
indiscreet cameras can do more harm than good. What does it say about a
local town if it needs to have unsightly cameras protecting every inch
of the highways and byways?
"A more discreet approach achieves
better results but may cost slightly more. However, visitors to the
town would be blissfully unaware that they being overlooked for the
greater good of the public. All you need to do is try just that little bit harder to achieve both aims". The illustration right shows the 'Heritage' style recommended by Mr Blair
and ADT's Head Office confirms it can be used.
Cllr Laurence Marshall shares Henley NEWS On-line's
concern about the style of the ANPR camera opposite the church and has
written to Mr Askew saying, "Now that we’ve managed to arrive at
a solution that doesn’t require the ugly poles that’s a
massive step forward. With regards to the actual cameras, I was only
able to obtain a quick glimpse of the picture Mr McNamara had on his
laptop screen and it was quite difficult to visualise how big they were
without dimensions. Now that we’ve gone this far it would
be reassuring to have it confirmed that the actual camera types will
not be larger than necessary to perform the required functions and that
if there are options on the actual cameras these will also be made
available prior to the actual planning application."
Cllr Marshall has since received a reply
from Trevor Askew in which he says “I am happy to confirm that
the cameras detailed at last night’s meeting will satisfy the
functional requirements for the system but whilst we are obtaining the
necessary permissions we are asking ADT to make further investigations
and will endeavour to achieve a solution using cameras that will enable
optimum functional and aesthetic satisfaction. These options will be
presented to the Parish Council prior to the formal planning
application.” He went on to say in his reply “ I am not an
expert in CCTV cameras but Andy McNamara (ADT) is and that is why he
had centre stage last night.” He continued “From our
point of view (SDC) we want to provide Henley with an effective CCTV
service and clearly need to balance effectiveness with visual
Cllr Marshall added “Trevor Askew has achieved more in the last
few weeks than the previous Head of Service achieved in a year so for
that he should be commended. It’s good news for Henley that all
our efforts are heading towards a successful conclusion.”
Henley NEWS On-line asked Stratford District Council and The Henley Society for a comment but none were received in time for publication.
Bill Leech - Editor
Allotments' Committee To Resign On Block
The Allotments Associations
are holding an Extraordinary General Meeting meeting on Thursday
evening with Anne Dorow in the chair, The committee will explain
to members that the relationship with the Parish Council has broken
down. With the association having no opportunity to consult with the
Parish Council over issues concerning the allotments, they believe they
cannot represent allotment holders. Therefore the whole committee will
If no members step forward to form a new committee, the Association will be wound up. Henley NEWS On-line has been advised by one of its correspondents that it is unlikely that anyone will step forward to form a new committee.
Jazz in the Garden
It wasn't hot but it didn't rain on Saturday when the Memorial Hall Committee held their Annual 'Jazz in the Garden'.
An enthusiastic crowd arrived with picnics
to listen and dance to the Ad Hoc Jazz Band and their two singers
who were as usual excellent. They are all now like old
friends, they have visited Henley so often! There were strawberries and
cream and fizz on the tables and a wonderful rainbow was in the sky
above. The evening finished with a short but lively fireworks display.
Every one seemed to have a very jolly time and hardly noticed the cool
Many thanks to John Earle and Son and to
Lodders who yet again sponsored the event. Thanks also to those who
helped in the pouring rain on Friday, Saturday and Sunday setting up
and putting everything away again and in any other way.
The next event in the Memorial Hall's
centenary year will be the Gala Dinner on October 24th at the Hall.
Enquiries to Duncan or Marijana Bainbridge 01564 794987 or 01564 793539
Marijana Bainbridge reporting
Photos by Alan Robson
Make Henley Greener
Save Money - Help Save the Planet
How to get stuck in the loo!
Below are a few comments/reviews about a recently published book.
Thanks for the book. I took it to the loo and almost didn't come out again. Matthew Moss, Private Secretary to the Vice-Chancellor, University of Cambridge.
Started reading your book yesterday. Took the day off work today so that I could continue reading it. It is a fabulous, witty, no-nonsense, valuable piece of work and I am busy sending it to everyone I know. Matthew Sullivan, Carbon Advice Group Plc
This book uses language accessible to
the general reader, tackles an extremely complex area of policy with
simple clarity, and cuts through the prevailing rhetoric and ignorance
about these matters. What more could you want? Centre for Journalism.
So much uninformed rhetoric is thrown
about on climate change and energy systems that there is an urgent need
for an authoritative study setting out just what can and cannot
realistically be done to achieve sustainable energy. This hugely
important book fills that gap both technically and highly readably. It
should be a 'must read' not only at home and in industry but on each
Government Minister's desk, and not just in the UK. Michael Meacher MP, Former Environment Minister.
a rare event, but every once in a while a book comes along that is so
good, so comprehensive that it becomes 'the bible' for a discipline and
a standard reference. I predict David MacKay's book, Sustainable Energy
- without the hot air, will be one of those. Chris Tweed, Building Research Establishment, Centre for Sustainable Design of the Built Environment
First response: brilliant. Second response: absolutely brilliant…… ... Third bit
I could quote more but if you are still not
convinced that this is an entertaining, highly readable and informative
‘must read’ book go to www.withouthotair.com for more reviews or to download a free copy. The 10Mb low resolution PDF is perfectly clear despite the description ‘low resolution’
John Stott - Make Henley Greener
Henley Inner Wheel Plaque Replaced
To commemorate the 50th anniversary of the Queen's Coronation in 2003, the Inner Wheel of Henley-in-Arden donated a bench for the newly landscaped riverlands walk along the Alne.
The original plaque on the bench had become
damaged, very tarnished and almost illegible. This has now been
replaced by a more substantial brass plaque.
Our picture shows Margaret Twigg holding the
new plaque. Margaret was president of the club when the bench was
'bellacappelli' Opens in the High Street
A new Italian Hair Salon, bellacappelli, has opened in the premises on the High Street which used to be occupied by David Cox.
Karim Almousaws, the head stylist, has refitted the interior prior to opening this week and has greatly improved the interior.
Karim trained as an italian barber and is qualified to international standards with the WAHL Academy.
Gents haircut £10, Pensioners £6
and Children's £6. To make an appointment call 01564 795031.
Opening hours Monday 10am to 4pm. Tuesday to Friday 9am to 6pm.
Saturday 8.30am to 5.30pm.
For the most Comprehensive Information
Visit the Henley-in-Arden Town Website at:
This website is sponsored by the TIC and receives no money from public funds
Henley Society Outing - The Stratford Walk
Thursday 2nd July 2009
Lesley Eastward organised this in
conjunction with Stratford Town Walks for the Society members and
friends as she knew how interesting they are and she knew Barbara, one
of the guides, personally. We were not disappointed.
so near to Stratford we all thought we knew everything there was to
know about it but how mistaken we were. Barbara had a fund of
interesting facts about the characters who inhabited it in the past,
about the buildings and the origins of many of our current sayings.
Many of the stories are about The Royal Shakespeare Theatre and William
Shakespeare’s family and friends; these were fleshed out by
interesting snippets of information, some humorous, some fascinating
and some scandalous.
We realised that we had never really looked
at Stratford’s historic buildings properly but our guide pointed
out architectural features we’d never noticed, particularly above
the frontages. She knew which buildings were Victorian fakes, made to
look Elizabethan and she could tell us the history of many others. She
had old photographs and pictures to show us how Stratford used to look.
Our language has many quirky expressions and
she could tell us how some of them originated. It was such an
interesting experience that I do not wish to steal her stories as I can
thoroughly recommend it to you if you haven’t already done a
always Lesley planned the visit meticulously, even advising us to wear
sunhats and take water to combat the excessive heat and humidity of our
short foray into summer. We had met at the attractive Swan Fountain in
the Bancroft Gardens and everyone remarked on the stark modern design
of the gardens so out of keeping with an historic market town. We also
remarked on the paucity of colour in the flower gardens. I asked
Barbara if she knew what had happened to the historic lamp standards
which used to line Waterside and which had been given as a gift to the
people of Stratford from many European cities. She assured us they were
in storage and we all expressed a desire to see them restored.
Once we were away from the Bancroft Gardens, the colours and charms of our lovely town were still there to delight us.
Pam Kearsley - Chairman reporting
White Swan reopens after Impressive Refit
The Management of the White Swan welcomes the High Bailiff and his party
On Tuesday evening, the White Swan
reopened after a major refurbishment. The High Bailiff told a very
witty story about an Englishman, a Scotsman and an Irishman before
cutting the ribbon and declaring the premises reopen.
The bar area has been
transformed with outstanding new decor and now rivals any of the well
known fine dining restaurants in South Warwickshire. Many Henley
residents attended the opening and enjoyed a most convivial evening.
The universal opinion was that the management had achieved a most
Henley has yet another high quality establishment, surely making it the dining capital of the West Midlands region.
Photos Bill Leech
The History of The White Swan Hotel
Eat, Sleep and Drink at The White Swan
Hotel in Henley-in-Arden. This privately owned boutique hotel boasts a
large main bar that elegantly combines exposed original masonry and
timbers with contemporary modern furnishings; a large function room
where live music can often be found and eight bedrooms, four of which
are over 500 years old! In addition to the menu available in the bar, a
separate restaurant will be opened in the old Inn during September
2009. Throughout this year the hotel will be undergoing phased,
unobtrusive renovation of which the main bar is already completed.
When Henry III achieved victory at the Battle of Evesham (1265) the De
Montford's castle at Beaudesert was destroyed because of the leading
part they played in the revolt against the king. The village of Henley
In Arden rose from the ruins. The castle site is marked today only by a
large mound which lies near to the Church of St Nicholas, across the
road from this hotel and some of the stones you will see in the main
bar are believed to have once formed part of the castle walls.
An Inn has existed on this site since 1352 and The White Swan was first
documented in 1358! The current White Swan was erected between 1550 and
1565. In August 1608 the tenant was a Mr Thomas Kirby and it was
described as “A Inn called the Swan with barns and stables,
orchards and courtyards”.
The poet William Shenstone (1714-1763) was inspired by the White Swan to write his famous lines :
“Whoever has travelled
life’s dull round, Wherever his stages may have been, May sigh to
think he still has found, the warmest welcome at an inn”.
Sometime after Shenstone wrote ‘the warmest welcome at an Inn.’ The current fireplace was installed and you can still see the inscription of the year 1735 on it today.
During the time of stagecoaches the White Swan was a well known 30 mile
staging post on the route from Lichfield to London. The White Swan was
in the limelight again in 1776 when it was frequented by Samuel Johnson
(born in Lichfield in 1709) who is said to have spent time here working
on one of the most influential versions of the English Dictionary.
The ghost of an 18 year old lady of the night named Virginia Black used
to haunt the corridor outside bedroom 17. She was said to have died
after falling down the stairs in a quarrel with a gentleman in 1845. In
1855 the lawn to the rear of the hotel was a Bowling Green and in 1908
the adjacent walk through to the railway was created. The courtyard of
the White Swan was used for public hangings and from 1845 to 1903; the
local court was held at the Inn. When standing in the function room, to
the right of the bar you will see a plaque showing the location of the
During Georgian times it was the vogue to cover timbering, but during
renovation works in 1935 (see picture in bar), the plaster was removed
to reveal the original middle 16th century beams. More recently the
actor Michael Elphick became the landlord of the White Swan. He will be
best remembered for his role as Ken Boon in the hit series
“Boon” (1986). He died tragically at the early age of 55.
Even today the White Swan still attracts celebrities with such stars
such as John Lodge of the Moody Blues, Chris Tarant, Beverly Callard of
Coronation Street and Paul DaVinci who sang the hit “Sugar Baby
Love” with the Rubettes, frequenting the hotel.
After being under corporate ownership for the past sixty years, the
hotel is today privately owned and is managed by Linda, Ian, Sarah and
Steve and a team of passionate individuals who are always delighted to
receive your feedback.
Steve Bennett reporting
Sports Awards Event at Warwickshire College
Students from Warwickshire College recently
celebrated with members of staff and family at the third Annual Sports
Many students received trophies and
commendations for both sporting and academic achievement. Among the
notable achievements was the Team of the Year award - the winning team
had finished an impressive third in the British Colleges Tennis
Championships this year. Oliver Sellers, Charlie Griffin, Tom Holmes,
Chris Hinds and Peter MacDonald are pictured below with local coach,
Kim Lacy, pictured above right, was pleased
to receive the Volunteer of the year award, sponsored by Voluntary
Action Stratford on Avon District and presented by Clarissa Roberts.
Henley Churches Alive & Well in August
AFTERNOON TEA in aid of the Church and its Charities. Please join us
for an afternoon tea in the Church Hall from 2.30 – 5.00 pm on
Sunday 9th August and help raise funds for the Church and its charities.
Ramble with the Rumbles – Anne and
Robin will also lead a walk on 9th August starting at 1.45pm from the
Church Hall and returning to the Hall by about 3.30pm in time to enjoy
the refreshments. Call Robin on 794424 for more information.
There’s time to fiesta in Sabadell
amidst the serious business of being an Anglican vicar in Spain. St.
John’s church financially supports Rev Sue Woodcock there,
helping her church to demonstrate practical Christianity in responding
to the acute needs around her, including providing over 80 immigrant
families a week with bags of food. A few of the St John’s
congregation are joining the Sabadell church to fiesta with them in
September and support them in their work.
DATES FOR YOUR DIARY FROM ST JOHN’S SOCIALS & FELLOWSHIP GROUP:
Sunday 13th September – Sponsored Walk, time to dust off your
walking shoes and get support from your family and friends. Further
details available soon!
Friday 16th October – Quiz Night in
the Church Hall Teams of 4 are invited from organisations in the town,
groups of friends and/or families to join us. £6 per person to
include Ploughman’s Supper. Tickets from Diane Bayley (01789
HENLEY METHODIST CHURCH
Sunday Services all at 11.00am are: 2nd – Miss Paddy Beardsall;
9th – Revd Robert J. Powell (Sacrament); 16th – Mr Telfryn
Pritchard; 23rd – RevdCaroline Homan; 30th – Revd Frank
Himsworth. The Baby Group meets every Monday 10.30am
Click here to read the latest Parish Church Newsletter
John Pudney - Religious Affairs Correspondent
Why Not Join The Adventure?
The 1st Henley and Wootton Scouts needs someone just like you to join us as a Cub Leader.
Our dynamic troop has an
opportunity for a new Cub Leader to join the experienced team. Cubs
meet in term time on Monday evenings at the Scout Hut, Henley
Sports and Social Club.
The Henley and Wootton troop consists of Beavers, Cubs and Scouts from
the age of 6 to 14. Cubs are aged from 8 to 10 and a half and are a
thriving and growing section of our Scout troop. The new leader will be
well supported by the other cub leaders and the Scout committee. You
will have the opportunity to undertake many exciting activities with an
emphasis on adventure and group activities.
For more details please contact Sally Morgan tel: 01564 793645 or 07752 547558. Alternatively John Johnson tel: 01564 792073
Gold Award for Warwickshire Clubs for Young People
Warwickshire Clubs for Young People (WCYP)
is proud to announce that they have been awarded the
‘Warwickshire Award for Involvement’. The award is
separated into three standards: bronze, silver and gold and WCYP has
achieved the top level gold award. The award is about how voluntary
youth organisations in Warwickshire engage young people in the
day-to-day running of their events and activities.
WCYP Youth Development Officer Graham Norman
said: “As a matter of course, WCYP involve young people in the
planning, preparation, delivery and evaluation of our events. We are
also trailing a ‘by invitation only’ social networking site
whereby we seek young peoples’ honest views of our residential
courses and other activities. We listen hard to what they tell us and
make further improvements to our activities as a result. Also, young
people who have achieved their ‘Community Sport Leaders
Award’ go on to organise major tournaments and other events for
themselves under the guidance of WCYP.
“We are very proud to have been
recognised with this award and will continue to work closely with all
of our club leaders and their young club members to make sure that we
deliver the highest possible level of youth work in
For more information on WCYP and the
activities they offer, please contact the county office on 01926
425191, visit the website at: www.wcyp.org.uk or e-mail: firstname.lastname@example.org.
WCYP is entirely reliant on grants and donations to deliver its
valuable work. If you would like to help please visit our website or
contact the county office.
Henley First for Dog Fouling Fixed Penalty
Stratford-on-Avon District Council
has recently issued the first Dog Fouling Fixed Penalty Notice
following the introduction of new laws in April to force people to
clean up after their dogs. This notice was issued in Henley.
The notice, which has cost the errant dog
owner a fee of £75, was issued after a member of the public
spotted a man allowing his dog to foul the pavement near to their house
and then walk away without clearing it up. The complainant was happy to
provide evidence to council staff and to sign an official witness
statement detailing what happened.
“All dog owners need to be aware that
they have a responsibility to clean up after their dogs and the
District Council will seek to issue fixed penalty notices whenever we
can prove that an offence has been committed. We will not issue
warnings in future. It is a disgusting and objectionable habit to let a
dog foul without cleaning up afterwards and it’s clear that the
general public in this district want us to deal with this.” says
Steve Haresnape, Environmental Protection Manager.
“If anyone sees this happen please
contact us at 01789 260839; we will do all that we can to take action.
The message from this case is that the District Council does not have
to rely solely on evidence from its own staff to take action. We will
only issue these notices when we are convinced that we have a cast iron
case and, if the receiver of the notice does not pay their £75
fee within 14 days, we will prosecute. If we do have to prosecute the
fine could be as much as £1000.”
This Scouting Crazy Canoe Challenge Adventure on the River Wye
Last weekend the 1st Henley and Wootton Scouts
took on the "Cheeky Monkey’s Marathon Challenge" to raise
funds for the national charity - Children with Leukaemia. Their task
was to canoe 26km down the River Wye.
The scouts and their
leaders, assisted by instructors from Stratford Canoe and
Kayak Club, started on Saturday with a 17 km section of
the river through the ‘Roaring
Rapids’ at Symonds Yat and then on to a camp site
where they pitched camp for the night in the Forest of Dean. On
Sunday they successfully completed the remaining 9km to finish with a
well earned ice cream at Redbrook. The river was swollen, following
torrential rainfall in the week before, but this
didn't dampen their spirits and their training and supervision
ensured that all 21 Scouts, aged 10 to 14, completed the course safely,
if not tired and a little wet!
The event gave the
scouts an exciting and demanding adventure weekend and at
the same time they were able to raise well over £1000 for
Children with Leukaemia. The scout leaders added that the weekend would
not have been possible without the support of Stratford Canoe and
Kayak Club who provided their time and all the equipment
free of charge.
John Johnson reporting
New Indian Restaurant Opens
This month saw the launch of a new Indian dining experience in the restaurant premises next to the Heritage Centre.
Naya opened on 6th of July offering
quality Asian cuisine with a difference to Henley-in-Arden's food
enthusiasts. Naya restaurant presents a taste of India allowing one to
savour its clever blend of exotic spices, delicate herbs, meats and
Both traditional styles of cooking and
modern finesse are celebrated within the menu, allowing Naya to offer
classic dishes to satisfy and innovative meals to delight. The
authentic flavours of the dishes have been achieved through the use of
the finest ingredients and cooking techniques.
The staff are exceptionally friendly and
professional. Reports from eight of our correspondents have all been
very positive and all speak very highly of the dining experience. You
can view their extensive menu on their website.
John Garner's Business Column
Sugar – or spice?
the euphoria of England beating Australia in the Test Match (yes!) you
may have overlooked the news that Alan Sugar has just taken his
seat in the Lords.
He is now Baron Sugar of Clapton. For
someone of my age (and his) the name Clapton can only mean the great
Eric, but let’s not get picky even though Eric only has a CBE.
Apparently, when Sugar shook hands with the
Lord Speaker Baroness Hayman at the end of the ceremony the usual cheer
of support was muted as opposition peers stayed silent. He insists he
is "politically neutral" and his role is merely advisory, but he did go
and take his seat on the Labour benches. Being a friend of Gordon has
absolutely nothing to do with it.
Leaving aside the politics, I’m
interested in whether they will run ”The Apprentice” again
on the BBC. I say this not because there may be a political conflict of
interest but for another reason.
The candidates address him as Sir Alan at
every opportunity (“Yes Sralan.” “No Sralan”),
rather too often in my view. Will they now have to address him as
“My Lord”? Somehow it doesn’t have the same
ring to it.
John Garner - Business Correspondent
Warnings from Trading Standards
HMRC Tax Refund
The Trading Standards Service warns
consumers that the bogus email that purports to come from HMRC
regarding a "tax refund notification" is still doing the rounds.
Recipients are asked to click a link & complete the details
requested. Once completed the phishers have all the information they
need to steal your identity & money.
HMRC have been contacted and advised that
they would never contact people in this way. Under no circumstances
must recipients respond to the email or click on any links it might
contain or risk losing personal or financial information or exposing
the PC to malware. If you receive such an email, delete it.
Trading Standards is warning Farmers to
be on their guard from bogus telephone calls from the police. A farmer
received a call from someone purporting to be a PCSO trying to raise
money to run a "youth event". The farmer was asked for £150
donation. When challenged the caller rang off.
Advice on dealing with unexpected callers
- Don’t provide any personal or financial information to callers you don’t know and trust.
- Challenge caller’s claims –
ask for their name and their company name and if you wish to speak to
them, phone them back via a publicly listed telephone number.
- If you don’t wish to speak to them, put the phone down.
- To reduce the number of unwanted telephone sales calls you receive register with the Telephone Preference Service on 0845 070 0707.
- If the caller is persistent, seek advice from your phone provider (e.g. BT).
- If you are receiving abusive, threatening
or obscene calls, malicious or otherwise distressing to you, then
report them to the police.
BOGUS EMPLOYMENT EMAIL
The Trading Standards Service is warning people to be alert to an email
scam offering employment as a Mystery Shopper. The email recipient is
asked to complete personal details and email to Gertrude@msshop-
uk.com. It is likely that they will then be asked to send money to the
company before a 'contract' is signed, similar to home working scams.
The email is from a GERTRUDE HILTON - the email text is shown below.
Thank you for your interest in the Mystery Shopper position.
Our company conducts surveys and evaluates other companies in order to help them achieve their performance goals.
We offer an integrated suite of business solutions that enables corporations to achieve tangible results in the marketplace.
We get hired by other companies and act like
customers to find out how they are handling their services in relation
to their customers.
Mystery Shopping is the most accurate and reliable tool a business can
use to gather information regarding their actual customer service
performance at the moment of truth.
This moment of truth is not when the staff is on their best behaviour
because the boss is around - it is when they interact with customers
during their normal daily routines.
This is where you, the Mystery Shopper, come in.
You pose as an ordinary customer and provide feedback of both factual
observations (ex...the floor was free of debris) and your own opinions
(ex...I felt that the temperature in the establishment was too cold).
Mystery Shoppers must remain anonymous. You
must act as a regular customer and be careful not to do anything that
would reveal you as a shopper.
An inexperienced shopper could tip off the staff to his/her identity by
asking for the manager's name for no clear or appropriate reason.
If you are going to be bringing someone with you on the shop, make sure you educate them about the process as well.
Beware that even whispers can be overheard by employees. If anyone notices you are a shopper,
you can bet that word will quickly spread around the establishment and you will get some of the best customer service in town.
No company can afford to have a gap between
the promise of quality and its actual delivery, that's why leading
corporations look to us,the nation's premiere mystery shopping and customer experience measurement company.
In order for a business to effectively
compete in today's economy, they must be prepared to meet the challenge
of increasing sales by:
* Retaining existing customers
* Acquiring new customers
* Creating word-of-mouth advocacy
* Improving customer loyalty
Once we have a contract to do so, you would be directed to the company or outlet, and you would be given
the funds you need to do the job (either purchase merchandise or
require services), after which you would write a detailed report of
Examples of details you would forward to us are:
1) How long does it take to get served.
2) Politeness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant, to see how they deal with difficult clients.
Then we turn the information over to the
company executives and they will carry out their own duties in
improving their services.
Most companies employ our assistance when people complain about their
services, or when they feel there is a need for them to improve upon
their customer service.
Our company partners with you to implement proven mystery shop auditing
and surveying strategies that provide critical information about
You will be paid a commission of $100 for every duty you carry out, and bonus on your transportation allowance.
Your task will be to evaluate and comment on customer service in a wide
variety of restaurants, retail stores, casinos, shopping malls, banks
and hotels in your area.
Qualities of a good Mystery Shopper:
* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective
* Is ON TIME
* Is very observant and able to focus on details
* Is fairly intelligent
* Has patience
* Is detail oriented
* Is practical
* Types well
* Is trustworthy
* Explains well in writing
* Is discreet
* Loves to learn
* Handles deadlines
* Has full internet access (at home or at work)
Mystery Shopping is fun and exciting but also must be approached very seriously and is definitely not for everyone.
If you are interested in applying for consideration as a Mystery Shopper do send in your information: Gertrude@msshop- uk.com
As soon as we receive your information we
will add you to our database and we will look for locations in your
area that needs to be evaluated.
The possition is only available for United States and United Kingdom.
Student Accommodation Scam
The Trading Standards Service are warning people to be wary if they are advertising on the internet for lodgers for student houses/flats.
Replies to adverts are made by email, often
by a person calling themselves 'Susan'. They say they will make the
first rental payment by cheque and it will be an overpayment. You will
be asked to forward the additional funds, usually by Western Union
money transfer, to a third party, keeping a small commission for
yourself. This is a Fund transfer scheme, a money–laundering scam
that tempts you to use your bank account by offering a commission, or
leaving you out of pocket when the cheque doesn't clear and you've
already transferred funds!
Sample text from a scam email, note the poor use of English and poor grammar.
Issue out Cheque to you,also i want to
alert you that my personal assistant will issue out an over payment
cheque to you, After you might have gotten the Cheque, you will have to
take it to your bank and have it deposited into your account for
clearance and get back to me with the clearing date, and have the
excess funds Sent to my Daughter Through her travelling Agent vai
western union money transfer same day the Cheque clears your bank,the
cheque was surposed to be in the travelling Agent name but he travelled
to asia for a course ok.and you will have to deduct your money for the
rent which s(£400,being payment for a month rent as advance
payment.) and also keep £80 for your runing around and the excess
funds goes to her nececssary up keeping before coming over for her
studies.She will be coming down to your end as soon as payment is duly
paid and the travelling agents recieves her money to enable her obtain
her tickets and some other things ok.
To Read Previous Editions Back to 29th October 2004 Click Here
Stratford District Council
Councillor Marshall Reports
No decision yet on Middle Quinton Eco-town
The locations of four new
eco-towns have been announced today, Thursday 16 July, with the
Government publishing the Planning Policy Statement: Eco-towns, as a
supplement to PPS 1 Delivering Sustainable Developments.
The locations which have been assessed as having the potential for an eco-town are:
•Whitehill-Bordon - Hampshire
•St Austell (China Clay Communities) – Cornwall
•Rackheath – Norfolk
•North West Bicester - Oxfordshire
This current list does not
include the Middle Quinton proposal in Warwickshire/Worcestershire and
a number of people have assumed that because of its exclusion at this
stage the proposal has been rejected. The simple fact is that no
decision has been taken on the Middle Quinton proposal by Government.
The Middle Quinton proposal
is being considered by the independent panel who conducted the public
examination into the revision of the Regional Spatial Strategy*. The
Government assured the participants at the examination that no decision
would be taken on Middle Quinton until the Secretary of State had
considered the panel report.
The Location Decision
Statement published by the Government today confirms this assurance and
states the following in respect of Middle Quinton: ‘…no
decision on this location will be made until after receipt of the
report of the Examination Panel currently reviewing the West Midlands
Regional Spatial Strategy.’
The report of the
Examination Panel is expected to be submitted to the Secretary of State
by the end of September, and it is still possible that Middle Quinton
could be chosen as a potential eco-town location after that date.
Paul Lankester, Chief
Executive, explained: ‘It is important that local people
understand that the scheme at Middle Quinton is still being considered.
Just because it is not in today’s announcement does not remove
the possibility of development.’
New Quality of Life Score for Stratford District
Council has achieved its Community Ambition - To improve quality of
life locally so that by 2012 Stratford-on-Avon District is one of the
top 10 places to live in the country.
District is now ranked 10th in the new Quality of Life Score, a rise of
6 places from the previous ranking in 2006.
Council Leader Cllr Les
Topham said: “This is another fantastic achievement for the
District Council and this has been recognised by our residents in the
recent Place Survey results with 92% of people satisfied with their
home as a place to live and 88% of people in Stratford District were
satisfied with their local area as a place to live. The challenge now
is to try and build on these results and make sure people remain happy
living here in Stratford District.”
The Quality of Life Score is
based on a number of factors, as listed above, on a variety of
component composite indicators including the deprivation score (IMD
indexed to the England score), health score (average life expectancy
indexed to the GB score), crime score (total offences indexed to the GB
score), affordability score (house prices and income), prosperity score
(average total income indexed to the GB score), local amenities and
natural environment scores.
"Awards are a measure of
success" says Laurence. ‘What gets measured gets done!’,
that’s the old adage used in business circles and as your
Conservative representatives we’re happy to subject Stratford on
Avon District Council to any benchmark you care to name, that’s
how we’ll keep on improving. Already nearly 90% of residents
surveyed said that they were satisfied with the local area as a place
to live and we like to think your Conservative controlled District
Council has had a part to play in that statistic. We already achieve
the highest satisfaction score within Warwickshire and continue to have
one of the best records in this category. Political figures are forever
being pilloried for blowing their own trumpet, but we’re happy to
stand on our record, allowing others to judge what we’ve done.
Here are some of the recent achievements, awarded by outside bodies,
plotted against a timeline."
2007 Council re-assessed as ‘good’ under CPA – local
Conservative councillors mark this as a starting point to
September 2008 – winner of The Times 'Best Councils to Work For' award - Council ranks in the top 25 Councils to work for against a profile of practices, pay and benefits.
January 2009 - awarded Investors in Excellence
confirming our business modeling and customer results compare
favourably with the best in class in the private, public and voluntary
March 2009 - Commended at the Royal Town Planning Institute Planning
Awards (2008) for the ‘Urban Design Framework for World Class
March 2009 - Beacon Status is bestowed on us for our work in respect of Digital Inclusion and the development of the Virtual District programme part one and part two .
"All of this has been achieved with minimum staffing levels, low
council tax and one of the lowest spending authorities nationally, as
outlined in the Value for Money review" says Laurence. "As your local
representatives, working on your behalf, we’re proud of how far
we’ve come, but this is just the beginning; real success is built
over time, which is why we’re committed to being the best in the
future, by anyone’s measure."
District Council announces hardship rate relief for businesses
Financial support is being offered by
Stratford-on-Avon District Council to businesses in the district
affected by the current economic downturn.
The District Council has received
£50,000 from the Department for Communities and Local Government
(CLG) to support economic and enterprise issues arising from the
economic down turn and £10,000 has been allocated from this to
support hardship rate relief applications. This additional
funding will enable the District Council to provide financial support
to a greater number of local businesses currently suffering as a result
of the economic downturn.
“There are a significant number of
small businesses across the district and many of these have been
particularly affected by a reduction in trade. Last year the
widening impact of the economic downturn resulted in an increase in
hardship rate relief applications to the District Council and this has
meant that the current budget is no longer large enough to enable the
District Council to maximise its support for businesses,” says
Cllr Mike Brain, Community Services Portfolio.
“The financial plight of many
businesses is further apparent when looking at the number becoming
insolvent. Faced with the prospect of no immediate upturn
in the economy, the situation for businesses is unlikely to improve in
the foreseeable future, so the number of applications for hardship
relief is likely to continue to rise during the year.
“It is anticipated that this
additional money will provide short term financial support for
businesses who are struggling to remain solvent during this very
difficult time. The more support the District Council can provide now,
the better the prospects for businesses will be in the
Henley Diary Dates
Articles and news stories for Henley NEWS on-line should be sent to the email@example.com at any time. Future diary dates should be notified to Diane Bayley at 6 Nightingale Close, Great Alne, B49 6PE. Email: firstname.lastname@example.org
STRAWBERRY TEA on Thursday 23rd July
at Alne House, Beaudesert Lane from 2.00 to 4.30 pm. Tickets £5
to include strawberries and cream, homemade cake and tea or coffee.
Raffle and Card Stall. Tickets from Barbara Warmington Tel: 793640.
Proceeds to St. John’s Church.
HENLEY FLOWER CLUB
25th July Competition and Show Day. 2.00 – 5.00 pm entitled
“Literally”. Prize giving by the High Bailiff at 4.30 pm.
HENLEY AND BEAUDESERT SOCIETY will be
serving tea and cake in the Guildhall and/or Guildhall Gardens on Bank
Holiday Monday 31st August between 2.30 and 4.30 pm to raise money for
an information plaque for the Market Cross.
We are visiting the Jinny Ring Craft Centre on Tuesday 4th August. The
coach will pick us up at the Market Cross at 10.30 am and there are
some places left if anybody would like to join us. Please contact any
W.I. member for details. Our President is hosting a Garden Party at 25
Brook End Drive on Saturday 15th August with tea and cake, Bring and
Buy Stall and Raffle from 2.30 to 5.00 pm.
HADS, with the kind permission of Great Ormond Street Children’s
Hospital, are to perform Peter Pan, “A Fantasy in Five
Acts”, based on the children’s book by
May Byron and adapted for an outdoor arena by the writer. From
Wednesday the 19th to Saturday the 22nd of August 2009 in the Memorial Hall. “Bringing the outdoors indoors – bring
a picnic and a bottle”.
CLUB – Tuesday 25th August in the Village Hall, Ullenhall, 7.45
for 8.00pm. Our speaker is Don Everitt “Autumn the Forgotten
Season”. Visitors (£2) and new members always welcome.
HENLEY AND BEAUDESERT
SOCIETY will be serving tea and cake in the Guildhall and/or Guildhall
Gardens on Bank Holiday Monday 31st August between 2.30 and 4.30 pm to
raise money for an Information Plaque for the Market Cross.
AUTUMN SHOW on
Saturday 5th September organised jointly by Ullenhall Gardening Club
and Ullenhall WI. Show schedules and further details available from
Diane Bayley (01789 488209).
CHARITY FAMILY FUN DAY – Sunday 20th September 12 noon –
6.00 pm. 2009 is a special year for Johnsons – 100 years in
business and still very much a family firm! In celebration, we are
hosting family fun day at our depot in support of the Warwickshire and
Northamptonshire Air Ambulance. Highlights include a vintage vehicle
display, miniature steam railway, horse and cart rides, air rifle
range, arts, crafts and farmers market stalls, and a whole host of
other games, stalls and attractions. We’d be delighted if you
would be able to join us.
Celebrating 100 years of the Memorial Hall on Saturday 24th October.
Details from either Duncan or Marijana Bainbridge on 793539 day or
Saturday 7th November - 1st Henley and Wootton Scouts Annual Bonfire Night at The Scout Hut, Henley Sports and Social Ground.
Details of all the local cinemas, theatres and exhibitions can be found on The Henley Town Website
HENLEY IN ARDEN TENNIS CLUB
Open to members
(juniors and adults) of any standard. Full time coach. 7 courts open
throughout the year mean that there is always a court available. No
need to book. Club and American Tournaments held during summer months.
League matches summer and winter. For details of
membership please contact Judith Mathias 01564 792378
HENLEY-IN-ARDEN EVERGREEN CLUB
are held on the first Wednesday of the month in the Parish Hall, Beaudesert Lane at 2.15pm. The Club has around 80 members and
organises a varied programme together with various outings. If you are interested in joining please contact Gordon Trinder
HENLEY-IN-ARDEN FLOWER CLUB
Are you interested in gardening and flowers or just spending a pleasant
evening watching a demonstrator arrange foliage and flowers? We meet on
the second Tuesday each month at 7.30pm in The Memorial Hall, Station
Road, Henley-in-Arden so why not come along and see for yourself?
Visitors are always welcome £3.00. You do not have to be an
active flower arranger to enjoy watching our demonstrators but if you
do feel you would like to 'have a go' we hold occasional workshops. For
further information contact Secretary - Annette Walker - 01564 792837
HENLEY BADMINTON CLUB
Welcomes players who may be interested in joining the club. Club nights
are Friday and Sunday from 8.00pm in the Memorial Hall. Further
details: Chairman 793320. Visitors welcome (£2).
HENLEY CRICKET CLUB
Henley Cricket Club fields two teams
in the Cotswold Hills League on a Saturday and two teams in friendly
fixtures on Sundays from mid-April to mid-September. We are always on
the lookout for new players, irrespective of age or ability. Anyone
interested in joining our club should contact Kevin O'Brien on 01564
HENLEY-in-ARDEN BOWLS CLUB
meets on Monday evenings from April
to September at 6.30pm and plays until it is dark. The club is situated
next to the Tennis Courts at the Sports and Social club ground on the
A3400 just outside Henley. The Club welcomes new members, whether
beginners or established players. For further information
contact John Townson 01564 792407.
Jollytots meet every Tuesday morning during term time between 10am and
11.45am in the Church Hall on Beaudesert Lane, Henley. It is open
for all under 4 year olds and costs only £1.50 which includes a
drink and a biscuit. There are toys, games, arts and crafts and
singing. Any questions please ring Rachel on 01564 794470.
There are still vacancies in some areas of Henley-in-Arden for
NEIGHBOURHOOD WATCH Coordinators. If you are aware that your area is
not covered or you are willing to be a coordinator, please contact
Annette Walker on 792837
WARWICKSHIRE BUSINESS CLUB
Holds its monthly lunchtime
meeting on the third Thursday of each month from 11.30am to 2.15pm at
the Henley Golf Club. There is a one hour networking session followed
by a quality lunch and an informative speaker on a business topic. Full
details at www.swbc.co.uk
WOOTTON WAWEN FOOTPATHS GROUP
Meets the last Sunday of the
month at Wootton Wawen village hall at 2.15pm for a conducted walk of
about 5 miles over the local and surrounding area footpaths. The Group
welcomes all walkers. There is no subscription. More details from
Denis Keyte on 01564 792872.
THE PROBUS CLUB OF BEAUDESERT
Meetings are held on the first Wednesday of each month. Membership
consists of retired professional and business men residing in the
vicinity of Henley. Visitors are most welcome and for further details
please contact the secretary Andrew Yarwood on 794079.
DE MONTFORT LODGE OF FREEMASONS
De Montfort Lodge is the only freemasons’ lodge meeting in
Henley. It was established in the town in 1930 and holds meetings in
the Guild Hall. Anyone interested in freemasonry should contact John
Pollard on 0121 704 5140 for further details.
WRVS LUNCH CLUB
The WRVS organise a lunch club for the elderly of the district at Dell
Court every Tuesday at 12.30 pm at a cost of £3.10. For further
details contact Christine on 01789 209210.
HENLEY-in-ARDEN BRIDGE CLUB
Plays Duplicate Bridge of
intermediate standard on Tuesday evenings at the the White Swan Hotel
and usually finds time for a tipple, which may or may not improve our
play!! Play commences at 7.15 promptly. There are normally 5 - 8
tables and the club does not issue master points.
For further information please contact the Secretary - Christine Whitehouse on 01564 792993.
Each month the Henley Focus contains plenty for everyone with local
business advertisements, reviews and community information. The Henley
Focus could be helping you to promote your business or service to local
people at affordable prices and also offers a range of design services
at very reasonable rates. The publication is very happy to promote
community and charity events free of charge.
Please call Karen on 01564 774748 or email email@example.com
for more information.
Details about tourist attractions and neighbouring villages can be found on The Henley Town Website
From our own Correspondents
Henley NEWS on-line is looking for additional correspondents to send in stories and pictures. Why
don't you become one of our correspondents and send in stories about
your area, your club, your school or events you have witnessed? Please
always try to include a photo in jpg or png format.
Letters, articles, pictures sent to the Editor are always welcome. Please do not use the following file formats 'Publisher" or 'Serif'. 'Microsoft Word' is the preferred
format. Please send to firstname.lastname@example.org
We are delighted to publish the growing list of our correspondents:
The Warwickshire Rural Community Council (WRCC)
helps and encourages people living in rural areas to develop their
communities. By aiding locally led and run projects it also hopes to
strengthen social ties within Warwickshire's villages and small towns.
Henley NEWS On-line was the outright winner of the Village Ventures competition 2007.
Bill Leech - Editor
Henley NEWS on-line is published as a Community 'Not For Profit' On-line Newsletter
The views expressed in these stories and articles do not necessary match the views of the editor.